HeySpin Casino Cookie Policy

At HeySpin, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at HeySpin Casino, and the choices available to you when you visit heyspin.com. By continuing to use our platform — whether through desktop, mobile, or tablet browser — you acknowledge that we may place cookies on your device in accordance with this policy.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. At Hey Spin, we use cookies to help our platform function correctly, remember your preferences, and improve your overall experience. Cookies cannot run programs or deliver viruses to your device — they are simply data files that allow us to recognise you across sessions and provide a seamless, personalised service.

In addition to cookies, we may also use similar tracking technologies such as web beacons, pixels, and local storage. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

Who We Are

Our HeySpin online casino is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We are licensed by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside the UK. Data protection for our services is registered in Guernsey. If you have any questions about how we use cookies, you can reach us at support@jumpmangaming.com.

Types of Cookies We Use

At HeySpin Casino, we use several categories of cookies to ensure our platform operates effectively and that you receive the best possible experience. Below is a detailed breakdown of the cookie types we deploy:

Strictly Necessary Cookies

These cookies are essential for our Hey Spin website to function. Without them, core services such as heyspin login, account authentication, session management, and secure payment processing cannot operate. We do not require your consent to place these cookies, as they are fundamental to providing the service you have requested.

• Session management and authentication (heyspin casino login functionality)
• Security and fraud prevention cookies
• Load balancing and server stability cookies
• Geographic and jurisdictional access controls
• Cookies that enforce our responsible gambling tools

Performance and Analytics Cookies

We use performance cookies at HeySpin Casino to understand how visitors interact with our platform. These cookies collect anonymised information about pages visited, time spent on site, and any errors encountered. This data helps us improve our heyspin slots, live casino games, and overall site performance. We may use third-party analytics providers for this purpose, and the data collected does not identify you personally.

• Page visit frequency and duration analytics
• Error tracking and technical performance monitoring
• Traffic source identification to understand how users discover Hey Spin
• Game performance and loading time analysis

Functional Cookies

Our Hey Spin platform uses functional cookies to remember your preferences and provide enhanced, personalised features. These may include your preferred language, your last visited game category, or display settings. While these cookies are not strictly necessary, they significantly improve your experience on our heyspin UK platform.

• Remembering your display and accessibility preferences
• Storing your recently played games and favourites
• Retaining your responsible gambling settings between sessions
• Supporting our bonus and promotions display, including our Daily Wheel and Free Spins offers

Targeting and Advertising Cookies

At HeySpin Casino, we and our trusted third-party partners may use targeting cookies to deliver relevant promotional content. These cookies track your browsing activity across our platform and, in some cases, across other websites, in order to show you advertisements and offers relevant to your interests — including our heyspin bonus offers, free spins promotions, and seasonal campaigns. We will only place these cookies with your consent.

• Interest-based advertising tailored to your activity on our platform
• Campaign performance measurement for promotions such as heyspin free spins and prize drop events
• Frequency capping to prevent repetitive display of the same advertisement
• Affiliate and referral tracking (we do not share personally identifiable data with affiliates)

Third-Party Cookies

Some cookies on our Hey Spin website are placed by third parties we work with. These include game providers such as Pragmatic Play, NetEnt, Play'n GO, Evolution, Playtech, Big Time Gaming, and others whose content is embedded within our platform. We also work with analytics and advertising partners. These third parties have their own privacy and cookie policies, and we encourage you to review them independently. We do not control the cookies set by these third parties, though we ensure that all partners we engage with meet appropriate data protection standards.

How Long Do Our Cookies Last?

The cookies we place at HeySpin Casino vary in duration. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device for a defined period, which may range from a few days to several months, depending on their purpose. We regularly review the cookies we use and their expiry periods to ensure they remain proportionate and necessary.

Managing and Controlling Cookies

You have the right to manage the cookies we place on your device. When you first visit Hey Spin, we present a cookie consent banner that allows you to accept, reject, or customise your cookie preferences by category. You can update your preferences at any time through our cookie settings tool available on our website.

In addition, you can manage cookies directly through your browser settings. Most browsers allow you to:

• View the cookies currently stored on your device
• Delete all or specific cookies
• Block cookies from specific websites or all websites
• Set preferences for when to be notified about cookies being placed

Please be aware that if you choose to disable certain categories of cookies on our HeySpin Casino platform — particularly strictly necessary ones — some features may not function correctly. This could affect your ability to log in via heyspin casino login, access your account balance, or use responsible gambling tools. We recommend reviewing your settings carefully before making changes.

For guidance on managing cookies in your specific browser, please refer to the support pages for Chrome, Firefox, Safari, Edge, or Opera as appropriate to your device.

Cookies and Responsible Gambling

At Hey Spin, player safety is central to everything we do. Some of the cookies we place are specifically designed to support our responsible gambling framework. These include cookies that maintain your deposit limits, time-out settings, and self-exclusion status across sessions. Disabling these cookies could undermine the safeguards we have put in place to protect you, and we strongly advise against doing so if you have set any responsible gambling restrictions on your account.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, regulatory requirements, or updates to our services. When we make material changes, we will notify you via a prominent notice on our HeySpin Casino website or through your registered account. We encourage you to review this policy periodically so that you remain informed about how we use cookies. Continued use of our platform following any update constitutes your acknowledgement of the revised policy.

Contact Us

If you have any questions or concerns about this Cookie Policy or the way our Hey Spin platform handles your data, please do not hesitate to get in touch with us. You can reach our support team by emailing support@jumpmangaming.com or customercare@jumpmangaming.com. For complaints specifically relating to data protection or cookie usage, please write to complaints@jumpmangaming.com. We are here to help and will respond to all queries as promptly as possible.