HeySpin Terms and Conditions

Welcome to HeySpin. These Terms and Conditions govern your use of our website at https://heyspin.com and all services we provide. By registering an account and using our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before you begin playing. If you do not accept these terms, you must not use our services.

1. About Us

At HeySpin, we operate under the brand name HeySpin and are owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We hold a licence issued by the UK Gambling Commission (account number 39175) for customers based in Great Britain, and a licence from the Alderney Gambling Control Commission for customers in other eligible jurisdictions. Our data protection is registered in Guernsey. We are part of the same group of brands that includes StarSlots, MatchUp, and FreeSpiritBingo.

2. Eligibility and Registration

To use our HeySpin online casino services, you must meet the following requirements:

• You must be at least 18 years of age
• You must reside in a jurisdiction where online gambling is legally permitted
• You must not be a resident of any non-permitted jurisdiction listed in our terms
• You may only hold one account per person, household, IP address, or device
• You must register using accurate and truthful personal information

We reserve the right to verify your identity at any time. At HeySpin Casino, we operate a strict Know Your Customer (KYC) policy and may request proof of identity, address, and payment method before processing any withdrawals.

3. Restricted Jurisdictions

Our Hey Spin platform is not available to residents of the following countries. We do not accept registrations or wagers from players located in Afghanistan, Albania, Algeria, Australia, Belarus, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, India, Indonesia, Iran, Israel, Italy, Japan, Latvia, Lithuania, Malaysia, Montenegro, Nigeria, North Korea, Pakistan, Romania, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Syria, The Netherlands, Turkey, Ukraine, the United States, and all other jurisdictions where online gambling is prohibited by local law. This list is subject to change, and we reserve the right to restrict access to additional territories at our discretion.

4. Deposits and Withdrawals

4.1 Deposits

At HeySpin, we accept deposits exclusively in GBP. Our minimum deposit amount is GBP 10. We support the following payment methods:

• Visa Debit and Mastercard Debit
• Maestro
• Paysafecard
• Pay by Mobile (subject to a GBP 2.50 processing fee)
• PayPal
• Neteller
• Skrill (up to 3 registered cards)

4.2 Withdrawals

We process withdrawals to registered cards (Visa, Mastercard, Maestro), PayPal, Skrill, and Neteller. Please note that Pay by Mobile is not available as a withdrawal method. Our HeySpin withdrawal time depends on identity verification status — once your documents are approved, we aim to process your request within 24 hours. Funds typically arrive within 1–5 working days to your bank account after the processing period. We do not impose a cash withdrawal limit, and you may withdraw your full Real Money balance in a single transaction.

Bonus conversion to Real Money is capped at your lifetime deposits, with a maximum of GBP 250 for funded bonuses and GBP 50 for no-deposit bonuses. If submitted identity documents are rejected, we will notify you within 48 hours.

5. Bonuses and Promotions

Here at HeySpin Casino, we offer a range of bonuses and promotional offers. Our welcome offer includes 50 Free Spins on Big Bass Splash upon your first deposit of GBP 10 or more, with winnings paid as bonus cash subject to 10x wagering. We also provide a no-deposit bonus of 20 Free Spins on Big Bass Splash upon registration and addition of a valid debit card, with a maximum conversion of GBP 50 and 10x wagering requirement. No promo code is required to claim these offers.

Our Hey Spin ongoing promotions include:

• Daily Wheel — spin daily for bonus rewards
• Cash Giveaway — 10 x GBP 300 prize pool
• Golden Goal Rewards — weekly leaderboards and World Cup Prize Drops
• Drops & Wins by Pragmatic Play — GBP 25M prize pool
• Fluffy Fridays — up to GBP 250 per week
• PRO Free Spins — available on deposits of GBP 20 or more
• Turbo Reel — 50–500 Free Spins on deposits of GBP 100 or more
• Mega Reel, Loot Chest, and Bonus Wheels

All bonuses are subject to our full promotional terms. We reserve the right to withdraw or amend any offer at any time without prior notice.

6. Games and Software

At HeySpin, we offer a wide selection of games including slots, live casino tables, blackjack, roulette, baccarat, 90-ball bingo, scratch cards, arcade games, and progressive jackpots. Our games are powered by leading providers including Games Global, Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Playtech, Blueprint, and Eyecon. Our live casino tables are provided by Evolution and Playtech.

We deliver our HeySpin casino via web browser on desktop, mobile, and tablet devices using HTML5 technology. We do not currently offer a dedicated mobile app.

7. Responsible Gambling

We are fully committed to responsible gambling at Hey Spin. We provide tools to help you manage your gambling activity, including deposit limits, session time limits, reality checks, self-exclusion, and cooling-off periods. If you believe your gambling has become problematic, we strongly encourage you to use these tools or contact our support team. We also recommend reaching out to independent support organisations such as GamCare and BeGambleAware.

8. Dispute Resolution

If you have a complaint, please contact us at complaints@jumpmangaming.com. We will do our best to resolve your issue promptly. If we are unable to reach a satisfactory resolution, UK customers may refer their dispute to eCOGRA as our approved Alternative Dispute Resolution (ADR) provider. Non-UK customers may escalate complaints to the Alderney Gambling Control Commission.

9. Customer Support

Our HeySpin Casino support team is available via email. We do not offer live chat at this time. You can reach us at:

• General enquiries: support@jumpmangaming.com
• Customer care: customercare@jumpmangaming.com
• Complaints: complaints@jumpmangaming.com

We also maintain a comprehensive FAQ and Help section on our website to assist with common queries.

10. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of material changes via email or a notice displayed on our Hey Spin website. Your continued use of our services following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

11. Governing Law

These Terms and Conditions are governed by the laws of Great Britain for UK customers and the laws of Alderney for non-UK customers. By using our HeySpin online casino services, you consent to the exclusive jurisdiction of the relevant courts. Our commitment to fair, transparent, and responsible gaming underpins everything we do, and we remain dedicated to providing you with a safe and enjoyable experience.