Responsible Gaming at HeySpin

Our Commitment to Safe Play

We at HeySpin are licensed and regulated by the UK Gambling Commission (account 39175) for our UK customers, and by the Alderney Gambling Control Commission for players outside the UK. Both regulatory bodies hold us to the highest standards of player protection, and we take those responsibilities seriously.

Our Hey Spin team continuously monitors gaming activity to detect signs of problem gambling. We use industry-leading tools and practices to ensure that our platform remains a safe environment for everyone. If you ever feel that your gaming is getting out of hand, we encourage you to reach out to us immediately — we are here to help.

Tools We Offer to Help You Stay in Control

At HeySpin Casino, we give you direct access to a range of responsible gaming tools, available at any time through your account settings. These tools are designed to put you firmly in the driver's seat when it comes to managing your gambling activity.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to cap the amount of money you add to your Hey Spin account. Once you set a limit, it takes effect immediately. If you wish to increase a limit, a cooling-off period applies — this is designed to give you time to reflect before making that change.

Loss Limits

We at HeySpin allow you to set a maximum loss amount over a defined period. This ensures that even in a losing streak, your spending stays within boundaries you have chosen for yourself.

Session Time Limits

You can restrict how long you spend on our HeySpin Casino platform in a single session. Once your session time limit is reached, you will be automatically logged out — helping you keep a healthy balance between gaming and the rest of your life.

Reality Checks

Our Hey Spin platform lets you set regular reality check reminders. These pop-up notifications appear at intervals you choose, showing you how long you have been playing and how much you have spent. It is a simple but powerful way to stay aware of your activity.

Cooling-Off Period

If you feel you need a short break from gambling, we at HeySpin offer a cooling-off option. You can temporarily suspend your account for a period of your choosing — giving you the space to step back without permanently closing your account.

Self-Exclusion

If you feel that you need a longer break or wish to stop gambling altogether, our HeySpin Casino self-exclusion tool allows you to exclude yourself from our platform for a minimum of six months, or permanently. During a self-exclusion period, you will not be able to log in, deposit, or receive any marketing communications from us.

You can also register with GAMSTOP — the UK's national self-exclusion scheme — which will block you from all UKGC-licensed gambling sites, including our Hey Spin platform. We fully support and cooperate with GAMSTOP.

Responsible Gaming Summary Table

Protecting Younger Players

We at HeySpin have a zero-tolerance policy when it comes to underage gambling. You must be 18 years of age or older to register and play on our platform. We verify the age and identity of all players as part of our KYC (Know Your Customer) process, and we reserve the right to request documentation at any time.

If you share a device with younger family members, we strongly recommend using parental control software to prevent minors from accessing gambling websites. Trusted tools include:

• GamBan — blocks gambling websites across all your devices
• Net Nanny — family-friendly internet filter
• Betfilter — dedicated gambling blocker
• Bark — monitors and filters online activity for children

Our HeySpin team takes age verification seriously, and any account found to belong to a minor will be closed immediately, with all funds returned.

Recognising Problem Gambling

At Hey Spin, we want to help you recognise the early warning signs of problem gambling. Ask yourself the following questions honestly:

• Do you gamble more than you originally planned to?
• Do you chase losses by continuing to play after losing?
• Has gambling affected your relationships, work, or finances?
• Do you feel anxious, irritable, or upset when you are not gambling?
• Do you hide your gambling from friends or family?
• Have you borrowed money or sold possessions to fund your gambling?

If you answered yes to any of these questions, we encourage you to use the tools available on our HeySpin platform and to seek support from one of the organisations listed below.

Support Organisations

We at Hey Spin work closely with and direct players to the following trusted support services:

• GamCare — www.gamcare.org.uk | National helpline: 0808 8020 133 (free, 24/7)
• Gamblers Anonymous — www.gamblersanonymous.org.uk
• BeGambleAware — www.begambleaware.org
• GamBan — gamban.com
• GAMSTOP — www.gamstop.co.uk

Our HeySpin dispute resolution partner for UK customers is eCOGRA, and for non-UK customers, the AGCC serves as the alternative dispute resolution body. We want every player to feel supported and heard.