HeySpin Privacy Policy

At HeySpin, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at heyspin.com. We encourage you to read this document carefully so you understand our practices and your rights. By using our HeySpin online casino, you acknowledge that you have read and understood this policy.

Who We Are

HeySpin is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We hold a licence issued by the UK Gambling Commission (account number 39175) for customers based in Great Britain, and we are also regulated by the Alderney Gambling Control Commission for non-UK customers. We are registered as a data controller, and your personal data is processed in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

What Data We Collect

When you register and use our HeySpin Casino platform, we may collect the following categories of personal information:

• Full name, date of birth, and residential address
• Email address and telephone number
• Payment information, including debit card details (Visa, Mastercard, Maestro), PayPal, Skrill, and Neteller account references
• Copies of identity documents for verification purposes (e.g., passport, driving licence, utility bills)
• Login credentials associated with your HeySpin login and account activity
• Gameplay data, transaction history, and session information
• Device identifiers, IP addresses, browser type, and technical usage data
• Communications you send us, including emails to support@jumpmangaming.com or customercare@jumpmangaming.com

How We Use Your Personal Data

We use your personal data for several legitimate purposes. At Hey Spin, we process your information to fulfil our obligations as a licensed gambling operator and to deliver a safe, fair, and enjoyable gaming experience. Specifically, we use your data to:

• Create and manage your account, including your HeySpin casino login credentials
• Verify your identity in line with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Process deposits and withdrawals, including payments via Visa Debit, Mastercard, PayPal, Skrill, and Neteller
• Administer bonuses such as the HeySpin no deposit bonus, free spins offers, and promotional campaigns including Drops & Wins and Fluffy Fridays
• Comply with our responsible gambling obligations and self-exclusion requests
• Detect and prevent fraud, money laundering, and other illegal activity
• Respond to your enquiries and resolve complaints via our support email channels
• Improve our platform and personalise your experience as a registered HeySpin UK player
• Send you marketing communications where you have given consent or where we have a legitimate interest in doing so

Legal Basis for Processing

We rely on the following legal bases when processing your personal data at Hey Spin Casino:

• Contractual necessity: We need to process your data to provide our services and honour the terms of your account agreement.
• Legal obligation: We are required by law to verify your identity, monitor transactions, and report suspicious activity to relevant authorities.
• Legitimate interests: We process certain data to prevent fraud, maintain platform security, and improve our services.
• Consent: Where applicable, we rely on your explicit consent, for example when sending you marketing emails about HeySpin casino bonus offers and promotions.

Sharing Your Data

We at HeySpin do not sell your personal data to third parties. However, we may share your information with:

• Our parent company and affiliated brands operated by Jumpman Gaming Limited
• Payment processors and financial institutions to facilitate transactions
• Game providers such as Pragmatic Play, NetEnt, Play'n GO, Evolution, and Playtech, to the extent required to deliver their services
• Identity verification and fraud prevention agencies
• Regulatory bodies, including the UK Gambling Commission and the Alderney Gambling Control Commission
• Alternative dispute resolution providers, including eCOGRA (UK) and AGCC (non-UK)
• Law enforcement authorities where legally required

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law. In most cases, Hey Spin is obligated to retain records for a minimum of five years following the closure of your account, in line with anti-money laundering regulations. Once the retention period expires, we securely delete or anonymise your data.

Cookies and Tracking Technologies

Our HeySpin Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use both essential cookies (necessary for the site to function) and optional cookies (for analytics and marketing). You may manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your ability to use some features of our platform, including your Hey Spin login functionality.

Your Rights

As a data subject, you have the following rights regarding your personal information held by us:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at customercare@jumpmangaming.com. We will respond to your request within one month. If you are a Hey Spin UK customer and are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Children's Privacy

Our HeySpin platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the account.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. At Hey Spin Casino, we use industry-standard encryption and secure server infrastructure to safeguard the information you share with us. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our HeySpin website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please get in touch with us. You can reach our team at the following addresses:

• General support: support@jumpmangaming.com
• Customer care: customercare@jumpmangaming.com
• Complaints: complaints@jumpmangaming.com

We are here to help and will do our best to address your concerns promptly and transparently. Thank you for trusting HeySpin with your personal information.